Please read this page fully and carefully. If you do not agree to the stated Terms and Conditions, do not use our service. Please return to this page periodically as the Terms and Conditions may change with the revision of this page. The Terms and Conditions are binding to all users on our system.

  • I agree to pay and specifically authorize ECALLCONTROL (herin referred to as ECALL) to debit my credit card or bank debit card account for the charges for my ECALL account. Charges will be billed monthly and include the monthly fee described below, a charge for any minutes used, plus applicable taxes and surcharges.

  • I agree to provide ECALL with my new credit card if the credit card listed above becomes invalid, and I agree to pay any outstanding balance owed to ECALL.

  • I understand that any charges in question must be disputed in writing within 10 days of receipt of my statement.

  • If at any time your payment should decline, you will have 5 business days to provide payment or your service shall be terminated. After such termination, you may be subject to a reactivation fee.

  • ECALL or its successors, subsidiaries or agents are not responsible for any losses or damages due to any failure or interruption of these services.

  • All fees are subject to applicable Federal and State taxes and payphone surcharges.

  • Unused minutes in all applicable ECALL plans do NOT carry over month to month.

  • The monthly fee is charged regardless of minutes used or not used.

  • Please see ECALL's Cancellation policy below for our cancellation terms.

  • The ECALL unlimited usage plan is designed for normal business use. Please see Fair Usage for details.

  • ECALL offers E911 emergency service to its subscribers. Please see the Fair Usage & E911 page for details, instructions and limitations.

  • ECALL's policy to RespOrg / Port ( to transfer) an existing number to or from ECALL is as follows: There is a $30.00 fee charged to transfer (RespOrg) an existing number to ECALL from another carrier. The customer is the owner of any toll-free number transferred to ECALL or assigned by ECALL. The customer may request a transfer of their ECALL number to another carrier but ECALL must be notified in writing prior to the transfer. ECALL reserves the right to charge a $30.00 fee to release the number to another carrier. If a ECALL account has been cancelled for any reason by the customer or ECALL, the number becomes the property of ECALL and can be reused at the discretion of ECALL. It is the customers responsibility to have the number transferred to another carrier prior to cancelling the account. Transferring the number to another carrier does not automatically cancel the account with ECALL. It is the responsibility of the customer to properly cancel the account in writing as per ECALL's Cancellation Policy. Billing of the account will continue and be due until such cancellation has been processed, even if the number has been transferred away from ECALL.


Cancellation Policy

 

  • All cancellations require a 30-day written notification. Cancellation of the service is in effect only upon the issuance of a cancellation number.

  • Written cancellations may be sent to custsvc@ecallcontrol.com

  • There are no refunds for partial months.

  • No account can be cancelled by the customer while having an outstanding balance. All accounts must be paid current prior to cancellation.

  • The monthly fee is charged regardless of minutes used or not used. No usage of an account does not automatically cancel the account.

  • For accounts that include a free Internet adapter, you must return your equipment in order to cancel service. Your equipment deposit fees shall be returned after we receive your Internet adapter.

  • If transferring an existing ECALL number away from ECALL, the transfer must be done prior to cancellation. All terms, as set forth in the Terms and Conditions must be satisfied. If an account has been cancelled by the customer or ECALL, the number will become the property of ECALL and can be reissued at the discretion of ECALL.