E Call Control is backed by 25 years of experience in developing telecommunications technology. Our system has been the PBX solution solutions for thousands of users at Fortune 500 companies. We currently service provide solutions for some of the largest franchise systems in the world. Now we're making those same solutions - and that same expertise - available to small businesses that want the features and functionality of a PBX system without the exasperation and the expense. We have our own system.  If you need something special, we know how to get it done. So if your business is ready to reach for the next level and begin communicating more powerfully, find out how E Call Control solutions can help get you take sales to the next level.

Sales and Service: (800) 224-9851

Service: custsvc@ecallcontrol.com
Sales: sales@ecallcontrol.com

Our Office Hours
Monday - Friday: 9am - 6pmCST

eCall Control 911 service description

eCall Control provides a safe and reliable means of communication in times of emergency.
All of the eCall Control products, which include Internet phone adapters, Softphones or IP
telephones includes 911 dialing.

eCall Control 911 Dialing service operates differently than traditional 911. Most of our customers
(other than WiFi and Softphone customers) have access to either basic 911 or Enhanced 911
(E911) service. With E911 service, when you dial 911, your telephone number and registered
address is simultaneously sent to the local emergency center assigned to your location, and
emergency operators have access to the information they need to send help and call you back
if necessary.

Customers in locations where the emergency center is not equipped to receive your telephone
number and address have basic 911. With basic 911, the local emergency operator answering
the call will not have your call back number or your exact location, so you must be prepared to
give them this information. Until you give the operator your phone number, he/she may not be
able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped
or disconnected, or if you are unable to speak. As additional local emergency centers become
capable of receiving our customers' information, eCall Control will automatically upgrade
customers with basic 911 to E911 service. eCall Control will not give you notice of the upgrade.

Certain customers do not have access to either basic 911 or E911. If you don't have access to
basic 911 or E911 your 911 call will be sent to a national emergency call center. A trained agent
at the emergency call center will ask for the name, telephone number and location of the customer
calling 911, and then contact the local emergency center for such customer in order to send help.
Examples of situations where 911 calls will be sent to the national emergency call center include
when there is a problem validating a customer's address, the customer is identified with an
international location, or the customer is located in an area that is not covered by the landline 911
network. In addition, if you use a WiFi or SoftPhone, due to the portable nature of these Devices,
your 911 calls will be routed to the national emergency call center. Emergency personnel do not
receive your phone number or physical location when your 911 call is routed to the national
emergency call center.

You must register with eCall Control the physical location where you will utilize eCall Control phone
service (Service) for each phone line using our end user site. Also note that if you move your device
to another location, you must register your new location - it's easy - just log into the end user site,
and select the extension associated with your phone, and then chose the E911 selection. If you do
not register your new location, any 911 call you make may be sent to an emergency center near your
old location. You will register your initial location of use when you subscribe to the Service, this will
be based on the information provided when signing up online. Regardless of what address you register
for a WiFi or SoftPhone, emergency calls you make from these devices will be routed to the national
emergency response center.

Remember that our 911 Dialing service will not function in the event of a broadband or power outage
or if your broadband, ISP or eCall Control phone service is terminated.